User Support Technician (NOC 2282)
- User Support Technician (NOC 2282) – Posted by nville.immigration@gmail.com
- Anywhere
- Job ID : 23870
- Category :
- Job Type : Full-Time
- Salary : $ Annually
- Anticipated Start Date : As soon as possible
- Posting Date : 12 May 2021
- Expiry Date : 19 May 2021
Description
Company Name: LinkPoint – Technology Group
Position: User Support Technician (NOC 2282)
Location: Unit 1-20075 100A Avenue Langley, BC V1M 3G4
Language: English
Education: College/Apprenticeship/Industry Certification
White Glove Certification Required
Experience: 1 year to less than 2 years of Previous Telcom and VoIP Experience
Positions Available: (1) one position
Wage Rate: $30.29/hour
Terms of Employment: 35 hours per week
LinkPoint is a Canadian based full-service technology firm and managed IT services provider for small and medium-sized businesses. With a team of qualified specialist working in a collaborative environment, LinkPoint has become an integral part of businesses throughout British Columbia.
JOB DUTIES:
- Administration of cloud based and like services (i.e., Other web services, hosting accounts etc.)
- Taking infrastructure projects from concept to completion
- Research guides, manuals and other resources and implement solutions.
- Collect, organize, and maintain a problems and solutions log for use by other technical analysts.
- May supervise or train other technical support worker in this group.
- Perform regular upkeep of backups, check-ins and maintenance on servers and other core equipment.
- Reproduce, diagnose, and resolve technical hardware or software issues encountered by client.
- Communicate effectively with client having trouble, determine problems, providing face to face or remote technical support.
- Provide advice and training to users in response to identified difficulties, managing client expectations.
- Provide business systems, network, and internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Train end-users on VoIP systems and phone usage.
- Trouble shoot, research, and resolve various VoIP related concerns/issues.
SKILLS and KNOWLEDGE:
- Excellent communication skills, listening, verbal and written.
- Advising, consulting, teaching, providing explanations and step by step instructions.
- Ability to carry out instructions, excellent multi-tasking and organizational skills.
- Time management and problem-solving skills.
- Able to work with supporting technologies including Microsoft Server Operating System, email services, MS Exchange services, Office 365, Hyper-V, VMware, Anti-Virus, Firewalls (hardware and software) Meraki, UniFi
- Knowledge of computers, telecom, analyzing and diagnosing technical systems.
Benefits: Extended Health Benefits following a probationary period
Employment Groups: We welcome and encourage all qualified persons to apply, particularly underrepresented groups: Indigenous, visible minorities, veterans, student and people with disabilities.
How to Apply
Email: nville.immigration@gmail.com
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