Comfort Inn & Suites Terrace is looking for F/T Hotel Managing Supervisor

Description

Position: Hotel Managing Supervisor
Terms of employment: Full-time, Permanent
Wage: $22.00 ~ $25.00 per hour (depending on experience)
Working hours: 30 – 40 hours per week
Benefits:
• 4% vacation pay
• Hot tub Access
• Gym Access
• Employment discount from subsidiary companies
Job Duties:
• Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.

• Establish and review departmental standards, guidelines and objectives.

• Support the hotel’s sales and business strategies to maximize revenues and profitability.

• Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments.

• Plan, organize and delegate daily operational activities against forecasted business volume.

• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.

• Address and respond to guest reviews and comments online.

• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.

• Intervene, assist and document instances of guest or employee incidents.

• Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.

• Analyze and evaluate hotel performance by compiling statistics such as occupancy and STR reports and suggest and execute rate strategies/changes.

• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.

• Hiring and terminating employees. New employee orientation and training.

• Performing regular staff performance reviews, giving feedback, addressing and correcting poor performance.

• Leading regular group staff meetings

• Prepare staff schedules, address staff schedule change requests, schedule adequate staff based on expected business volume.

• Performing room quality inspections/control as assigned by the General Manager.

• Bookkeeping/Accounting: A/P, A/R, financial statements, etc.

• Daily trips to local grocery stores/supply stores to purchase breakfast/hotel supplies. Normally takes 1-2 hrs/day.

• Operate hotel airport shuttle upon request (9 am to 6 pm).

Job requirements:
• A minimum of 2 years’ previous hotel operations and leadership experience in a flagged hotel in the position of Assistant GM or GM

• Excellent English communication skills, both written and spoken.

• Bachelor’s degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.

• Working knowledge of RFP submissions (i.e. Lanyon)

• Knowledge of BC employment Standards Act, and Payroll processing

•Working knowledge of bookkeeping and financial accounting software (i.e. Quickbooks): GST and PST returns, A/P, A/R, data entry and preparation of financial statements

• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.

• Exceptional service orientation, with keen ability to focus and deliver on guest needs.

• Reliable and responsible character, with exceptional follow up and attention to detail.

• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

• Important: schedule flexibility and ability to work extended and/or irregular hours that include nights, weekends and holidays.

• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Must be able to stand, sit, or walk for an extended period of time.

• You’ll be expected to obtain, within 3 months of employment: Class 4 Driver’s license, Pool Operator Certificate Level 1.

Language Requirement:
• English – Must be fluent
Number of Positions:
• 1
Location: Terrace, BC
Company information: 1003730 B.C. LTD. dba Comfort Inn & Suites Terrace
Email address: gm@terracecomfortinn.com
Business address: 5112 Hwy 16 W. Terrace, BC V8G 5S6

How to Apply

Job Categories: Hospitality & Tourism. Job Types: Full-Time.

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