Reservations Supervisor- Hotel

Description

The Company Operating Name: Calgary Barlow Hotel LP o/a Riviera Plaza and Conference Centre

Title of Position: Reservations Supervisor- Hotel

Business Address: 3515 26th street NE, Calgary, Alberta, T1Y 7E3

No# of Positions: 1

Terms of Employment: Full Time, Permanent – Year round

Language Requirement(s): English

Wage: 23.10 /hour

Benefits Package (if applicable): none

Hours (each week): 32 – 40 hours/week

Location of work: 3515 26th street NE, Calgary, Alberta, T1Y 7E3

Education: Completion of secondary school.

Work Experience: More than 6 months

Job Duties:

·         Coordinate, assign, supervise and review daily tasks and performance of team members as assigned by the Director of Operations

·         Create weekly schedules for Guest Services team members

·         Act as hands-on coach and leader for Guest Services team members

·         Responsible for assisting in hiring, training, promotion and discipline of Guest Services team members while maintaining the standards of service for the resort

·         Ensure smooth guest arrival and check out process by following company policies

·         Review shift logs/daily memo books and document pertinent information in logbooks

·         Work front desk shifts as assigned, checking in and checking out guests in a timely, friendly and professional manner

·         Answer reservation or switchboard calls as required

·         Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service with each interaction

·         Assist with guest recovery process

·         Answer guest inquiries via email or phone in a timely and accurate manner

·         Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

·         Handle requisition of materials and supplies when needed.

·         Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information.

·         Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

·         Attends operations meetings and departmental meetings

·         Works closely with Director of Operations, Housekeeping Supervisor, and Maintenance

·         Effectively handle guest comments and complaints in person with the ability to identify and rectify all concerns in a timely manner

·         Assist in monitoring the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.

·         Maintain inventory of operational supplies

·         Coordinate enhancements programs – ensure timely and accurate delivery

·         Other duties as assigned by the Director of Operations

Job Requirements:

·         Excellent communication and interpersonal skills.

·         Should enjoy challenges and be able to thrive under pressure

·         Ability to be flexible with schedules, assignments and additional duties.

·         Certificate or Diploma in Hospitality / Tourism / Human Resource Management preferred.

·         Previous up-selling and/or sales experience is considered an asset.

·         Goal oriented, driven and passionate about exceeding guests’ expectations.

·         Proficient in Microsoft Office

Experience:

6 months to 1 year of experience in hospitality.

Contact Information: Please send your resume to hr_rivieraplaza @outlook.com or

How to Apply

Job Categories: Hotel. Job Types: Full-Time.

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